Help Starts Here! - Successfully navigating government and social services in a complex and complicated world can be a challenge. Terri Bruce, Director of Programs at INCommunities - which is the 211 service provider for Central South Ontario – will outline how 211 works by assessing your needs, then providing you with information on and referrals to the organizations that can best address your issue of concern. Terri will explain how 211 community navigators are trained, how they operate 24 hours a day 7 days a week and that you are always talking to a live person.